In the current edition of our corporate magazine, we explore the question of perfect service and when you feel like you´re in the best hands as a customer. To this end, we went to the Breidenbacher Hof in Düsseldorf - one of the most prestigious hotels in Germany, known for its perfect service. While there, we spoke with Dr. Nicole Klein, a university professor from Stuttgart, who explains to us what constitutes good service and how it is changing in the digitalized world.